Deleting customer accounts

Deleting customer accounts is a very complex procedure and requires security verification.

Verifying an account deletion request

When Support received a request to delete an account, follow these steps:

1. Reply to the ticket with the macro Tier 1::Account Deletion Request. This macro generates a 4-digit PIN
2. When the customer replies back, ensure that the 4-digit PIN is present

Deleting an account in Admin

Once verification is complete, follow these steps:

1. Sign in to Admin
2. Search for the user account
3. Click Delete and insert the ticket number